Monthly Maintenance Program Terms

3. Term & Termination

The subscription begins with a twelve (12) month initial term. After the initial term, it automatically renews for successive twelve (12) month periods. Customers must provide at least thirty (30) days’ written notice to cancel. If cancellation occurs during any active 12-month term, a termination fee equal to the remaining months of the subscription period will apply. The account must also be current at the time of cancellation. GTI Petro may cancel the agreement at any time with written notice. No further payments are required if cancelled during the initial term. No refunds will be issued for partial months or unused services.

4. Payment Terms & Method of Payment

Monthly fees are automatically charged from the date of enrollment. Accepted payment methods include credit card (Visa, Mastercard, Amex) and ACH. If a payment fails, the customer has 14 days to update the payment method. If unresolved, the subscription will be suspended. Subscriptions will be cancelled after 30 days of non-payment, and the customer will be invoiced for all remaining months of the current subscription period.

5. Collections

If amounts owed under this Agreement remain unpaid thirty (30) days past due, Customer agrees to pay a late fee of two percent (2%) per month (24% per annum) on the outstanding balance. Customer is deemed to have accepted service as complete unless GTI Petro is notified in writing within thirty (30) days of substantial completion. If GTI Petro engages third-party collection services, Customer will be responsible for all associated costs, including reasonable attorneys’ fees, court costs, and interest at the maximum legal rate.

6. Service Limitations & Exclusions

The following are excluded from coverage:

• Labor when the customer supplies their own parts (charged at $135/hr)

• Damage due to fire, flood, vandalism, or acts of God

• Major component replacements unless specifically included in the subscription plan

• Repairs on non-subscribed locations or equipment

• Service interference from third parties

• Unauthorized modifications or tampering, which voids coverage

• Relocated equipment

• Any electrical work or system alterations not approved by GTI Petro, ARCO, or other gas brands

7. Work Schedule

GTI Petro will perform services within a reasonable timeframe. However, performance is subject to delays caused by events beyond GTI Petro’s control, including natural disasters, material shortages, extreme weather, transportation delays, or labor disruptions.

8. Customer Obligations

The Customer is responsible for maintaining safe, functional, and accessible conditions at the service location. This includes providing safe, unobstructed physical access to all covered equipment for the duration of any service visit. The Customer must ensure that the environment surrounding the equipment is clean, dry, and protected by an approved uninterruptible power supply (UPS) to prevent avoidable damage and downtime.

The Customer agrees to promptly report any equipment issues, abnormalities, or outages requiring service. GTI Petro must be notified of any modifications, repairs, or installations performed by third parties prior to any scheduled service visit. Failure to disclose such changes may result in denial of service or additional charges.

For point-of-sale (POS) related issues, Customers are required to first contact the Verifone Help Desk at (800) 472‑2504 to obtain a case number. Once a case number is issued, the Customer must then contact GTI Petro at (888) 450‑0484 to request and schedule service.

9. Liability & Warranties

GTI Petro provides a limited warranty for a period of thirty (30) days from the date of service completion. This warranty covers defects in workmanship and materials attributable solely to GTI Petro. The warranty does not extend to issues arising from ordinary wear and tear, misuse, abuse, improper installation, or operation of equipment outside its intended specifications. In no event shall GTI Petro’s total liability exceed an amount equivalent to three (3) months of the Customer’s subscription fees. GTI Petro disclaims all liability for indirect, incidental, special, or consequential damages, including but not limited to loss of revenue, business interruption, or loss of data.

10. Indemnification

The Customer shall indemnify, defend, and hold harmless GTI Petro, its officers, directors, employees, agents, subcontractors, and affiliates from and against any and all claims, damages, liabilities, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or resulting from: (a) personal injury, death, or property damage caused in whole or in part by the Customer’s negligence or willful misconduct; (b) any violation of applicable laws, regulations, or third-party rights; or (c) the Customer’s breach of any term or obligation under this Agreement, except to the extent caused by GTI Petro’s sole negligence or willful misconduct.

11. Risk of Loss

All risk of loss, damage, or theft of parts, equipment, or tools provided by GTI Petro passes to the Customer upon delivery to the service location. GTI Petro is not liable for any loss or damage occurring after delivery, including losses due to fire, theft, vandalism, or malicious mischief. The Customer is solely responsible for maintaining adequate insurance coverage to protect against such risks.

12. Safety & Compliance

GTI Petro shall not be required to perform any work that would violate applicable federal, state, or local laws, ordinances, regulations, codes, or ARCO or other gas brand safety guidelines. Technicians retain the right to refuse service if the site conditions are deemed unsafe, hazardous, or non-compliant. The Customer is responsible for ensuring that service areas meet minimum safety standards and provide a secure environment for work to be conducted.